March 2018 – Patient Satisfaction Survey 2017-2018
Every year we undertake an annual patient survey to enable our patients to provide valuable feedback on the services that we provide. The survey, undertaken by all community pharmacies in England, is called the Community Pharmacy Patient Questionnaire. The report of our survey results allows us to identify the areas where we are performing most strongly, the areas for improvement and the actions required to address issues raised by respondents. Our results for 2017/18 are provided here.
Some snippets from the survey:
- 100% of patients were satisfied with the time it took to provide your prescription and/or any other NHS services required
- 100% of patients were satisfied with having answered any queries they may have
- 100% of patients were satisfied with the advice provided on a current health problem or a longer term health condition